How long are you willing to wait on hold during a phone call? 30 minutes? An hour? Based on your level of patience, how long does it take you to get miffed to the point where you are emailing their customer support or hitting every social media platform with a negative comment?

According to Hubspot, 77% of business leaders recognize offering personalized support experiences leads to increased customer retention. After more than one bad experience, around 73% of consumers say they would rather do business with a competitor per Hubspot.

We don’t want you to get mad and each AIP Marketing Alliance team member values each wholesaler and agent that chooses to do business with us. AIP Marketing Alliance, an Integrity Company, wants you to get answers. That’s why our team has multiple ways to contact us that hopefully are convenient and efficient for your needs during our normal business hours. Let’s start with the basics.

• AIPMA is open 8:30 a.m. to 5:00 p.m. EST, Labor Day to Memorial Day, Monday through Friday; and 8:30 a.m. to 5:30 p.m. EST Monday through Thursday, 8:30 a.m. to 3:00 p.m. Friday EST, Memorial Day to Labor Day for “summer hours”).
• AIPMA’s corporate phone number is (800) 783-5206. You can Press #1 or #3 to reach Case Management, #2 to reach Business Development, and #4 to reach Marketing/Website support. You also can dial each team member through that 800 number and the AIPMA staff member’s 3-digit extension.
• Our corporate email address are: lc@aipma.com for licensing and contracting; nb@aipma.com for new business; marketing@aipma.com for Business Development and Marketing; and info@aipma.com for general inquiries.
• AIPMA is active on four social media platforms: LinkedIn, Facebook, YouTube, and now, Instagram. You can access each of these pages through aipma.com.
• Through our RingCentral phone system, individuals can also TEXT our team using the direct line of that employee. For example, you can contact Chris Howe, Vice President of Business Development, by texting him at (248) 312-2602. Drop him a line and he’ll gladly message you back.
• If you need a quote or comparison during off-hours, AIPMA also has our Agent Tools website section at aipma.com, where you can securely log in to generate illustrations, get contracted, or compare products 24/7/365.

By the way, AIP Marketing Alliance used to have a chatbot on our website, but we decided to disable that feature as our staff has learned how agents like to communicate with a human person vs. an AI-powered robot. That’s not our thing – well, unless the AI involves AskIntegrity™ powering CRM platforms.

AIPMA understands how today’s agents need efficient turnaround time on their requests, and our staff will do our best to meet and exceed those expectations. Are you currently using AIPMA for your business needs? Let us know how we are doing by contacting us through one of the communication channels above.

We truly appreciate your business and your patience during these demanding times, especially as we start focusing on hitting and exceeding our 2024 goals during these next couple of months. Let us know if there’s anything we can do to assist you and your agents in doing the same. I think there are a few ways of contacting us above… 😊

For more than 40 years, AIP Marketing Alliance (AIPMA), an Integrity Company, serves as a premier life insurance and annuity distribution partner to provide full-service support to independent wholesalers, brokerages and agents from our Troy, Michigan office. NOT AFFILIATED WITH OR ENDORSED BY THE GOVERNMENT OR THE MEDICARE PROGRAM.

AIP Marketing Alliance is committed to MORE in ’24 as we are launching a bunch of new resources to support our independent insurance wholesalers and agents. Visit our blog on aipma.com to stay informed on these upcoming launches and learn why wholesalers nationwide choose AIPMA as their distributor for selling life insurance, annuities, long-term care insurance, final expense, and much more. Ask about our lead services, myAIP CRM platform with customizable recruiter portal, and online tools/resources designed to grow your business.

AIP Marketing Alliance, an Integrity Company, has developed this electronic communication for informational and educational use only. Be advised, AIP Marketing Alliance, Inc. does not provide legal advice, tax advice, or guidance on issues involving securities laws, insurance laws nor securities or insurance regulations. This material should not be relied on as providing any such advice or guidance to either agents or retail consumers. Within this communication, AIPMA shares links for usage as information only. This content should not be interpreted as solicitation to purchase life insurance, annuities, or other products or as advice designed to meet your clients’ specific needs. Content involving fiduciary, tax, or legal advice should be directed to your legal, tax, and financial professionals for specific advice or product recommendations. AIPMA will not accept any legal liability resulting from any use of 3rd party material(s).